Data and Security FAQs
Overview
Maya AI is committed to maintaining the privacy and security of all users. We understand that users have concerns about data privacy, and we want to be transparent about how user data is handled, stored, and protected. This FAQ provides answers to common questions about our data privacy policies and practices.
Frequently Asked Questions
1. What type of user data does Maya AI collect?
Maya AI only collects minimal data necessary to provide personalized experiences. This may include:
Basic profile information (such as names if manually entered)
Inputs given to specific tools (e.g., responses or data provided for a agent)
Usage data to help us understand how users interact with the platform
No sensitive information, such as social security numbers, medical information, or home addresses, is collected.
2. How is user data used within Maya AI?
data is used to:
Personalize the user experience by adapting content to users' needs
Provide analytics and insights to help admins monitor users' performance
Improve Maya AI’s tools by analyzing anonymous usage data to enhance functionality
Data collected is used solely for educational purposes and is not shared with third parties for marketing or advertising.
3. Does Maya AI comply with data privacy regulations?
Yes. Maya AI Copilot is designed to comply with major data privacy regulations, including:
FERPA (Family Educational Rights and Privacy Act) in the United States
COPPA (Children's Online Privacy Protection Act) for children under 13
GDPR (General Data Protection Regulation) for users in the European Union
We regularly review our policies and practices to ensure compliance with applicable regulations.
4. Is user data shared with third parties?
No, we do not share user data with third parties for advertising, marketing, or any other commercial purposes. Maya AI only shares data with third-party service providers when necessary for operations (e.g., secure cloud storage providers), and all providers are bound by strict data privacy and security agreements. Please refer to our Policy page on our website for more details.
5. How does Maya AI protect user data?
Maya AI uses industry-standard security measures to protect user data, including:
Data encryption for data at rest and in transit
Access controls to ensure that only authorized personnel can access data
Regular security audits to identify and mitigate potential vulnerabilities
Data anonymization wherever possible, especially for analytics and reporting
6. Can parents or guardians access their child’s data?
Yes. Educators can provide parents or guardians with access to their child’s data, such as performance reports or assessment results. If a parent or guardian wishes to request data directly, they can contact the school or educational institution, which can coordinate access through the platform.
7. How long is user data retained?
Data retention policies vary based on the institution’s preferences and local regulations. Generally, user data is retained for as long as necessary to support outcomes and meet regulatory requirements. institutions may request data deletion if needed.
8. Can user data be deleted?
Yes, admins or institution administrators can request data deletion. If a institution decides to stop using Maya AI or needs to delete specific user data, they can reach out to support for assistance. Data deletion requests will be processed in accordance with our data retention and deletion policy.
9. How can admins contact support for privacy concerns?
Admins with questions or concerns about data privacy can contact our support team at [cxo@wiselywise.com]. We’re committed to addressing any concerns and ensuring transparency regarding our data handling practices.
10. What should admins do to ensure user privacy?
Admins should avoid inputting unnecessary personal information (e.g., home addresses or full names) into the platform.
Regularly review users’ data within the platform to ensure it aligns with privacy practices.
Communicate with users about how Maya AI is used and share the privacy FAQ as needed.
Additional Resources
Commitment to Privacy and Security
We are dedicated to protecting the privacy and security of our users. Our privacy policies and practices are designed to prioritize user safety, foster trust, and comply with global privacy standards. If you have any additional questions, please don’t hesitate to reach out to our support team.
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